FAQ

General

Can I buy directly from you as a private individual?

No, Mobitec’s customer base consists exclusively of professionals, including furniture retailers on the one hand, and local authority contract furniture procurement officers on the other.

As a private individual, we invite you to contact one of our retailers.

Our showroom in Eupen is nevertheless open to the general public in the aim to have a peek at our products. Plan your visit!

Are you a professional, and do you want to become a Mobitec customer?

Please send us an email including your full contact details to marketing@mobitec.be, and our sales advisor for your region will make contact with you in person.

What is your standard delivery timeframe?

Our standard timeframe for manufacture and delivery to our retailers ranges between six and seven weeks. The delivery timeframe is specific to the retailer and it does not depend on Mobitec.

Is there a minimum order amount to comply with?

No, in fact this is one of our company’s greatest advantages. We do not impose any minimum order, as a manufacturer. Given the broad range of finishes on offer, we do not manufacture any inventory. Everything is manufactured to order, regardless of whether the order involves one item or 100.

Do you have a showroom, and what are the practical details?

Yes, we have a showroom at our Head Office in Eupen, Belgium.

This showroom is not only open to our professional customers but also to the general public, however in this case only by making an appointment during normal office hours (8.00 am to 5.00 pm Monday to Thursday, and 8.00 am to 4.00 pm on Friday).

Make a request for a showroom visit.

Our products

What is the difference between a «fixed” cover, a «loose fixed cover”, or a «loose” cover?

  • Fixed Cover: the material is stapled to the frame, and you cannot remove it. A fixed cover enables a « tight upholstery » effect.
  • Loose Fixed Cover: the material is attached to the frame by an adhesive tape (Velcro). A loose-fixed cover enables a « tight upholstery » effect, just like a fixed cover. It has the additional advantage the ability to remove the cover either to clean it, or to replace it.
  • Loose Cover: the material is fixed to the back of the chair by an adhesive tape simply in order for it to remain in position. A loose cover will give your chair a deliberate « relaxed » and less strict look.

What castors should I choose?

Several kinds of castors are available.

  • As standard: the castor is made of PET, and its colour is matched to the stain of your chair leg. The castor will be either white or dark brown. This kind of castor is suitable for tiles, natural stone, and hard flooring.
  • You can ask for a metal castor (which is ideal for carpets) or a felt castor (which is ideal for parquet flooring) on request at no additional cost. The felt castor will also be matched to the colour of your chair, and will be either white or dark brown.
  • Lastly, you can choose castors in PTFE (Teflon) at an additional cost. These castors are recommended for heavy use (business contracts).

What is the difference between oak and rustic oak?

By definition, rustic oak has knots on the visible side of the table top. These are healthy and have no effect on the structure of the top. Please also be aware that rustic oak is not used to build chairs.

Should I choose solid wood or veneer wood?

This is an issue of look and render.

Each solid wood table will be unique, and its render will depend on the wood used to make the table top. Each plank and each knot is unique. The greatest advantage is the fact that if there is a deep gash and the wood is natural oiled wood, it is possible to make your table as good as new by sanding it and re-treating it using the kit provided.

To increase the stability of the table top, we insert metal cross-bars into the top, in order to limit its flexibility and warp.

The render obtained is more repetitive, since the wood is sliced (like a loaf of bread), which means that we obviously have «slices” that look like one another. When we select the plywood veneer leaves, we take care not to be too repetitive, although identical veneer leaves can be found on the same table top.

For most tables, the veneer table top is a solid wood table top (often made out of softwood) which is stabilised by two HDF layers on each side. We stick a 0.6 mm-thick solid wood veneer on each side.

The advantage of this type of table top is its stability, since there is virtually no tension in this kind of top, and there is no risk of cracking or warp.

What is HPL?

HPL is the abbreviation for High Pressure Laminate. This material consists of successive layers of impregnated and pressed Kraft paper.

The material is highly rigid and resistant to slight scratches. It is easy to maintain.

What is ceramic?

It is a material that is as hard as tiling. It is scratch-resistant and easy to maintain.

We would nonetheless insist on the fact that, even though it is hard, this material is fragile (like glass), and would warn you about knocks to the edges of the table top.

What is melamine?

Melamine is a synthetic material that is laid on a thin sheet of paper stuck to a support, which is often made out of HDF (particle board) Melamine not as tough as laminated wood.

What is Fenix?

Fenix NTM is an ultra innovative cover created by Arpa Industriale, an Italian company that makes high quality laminated panels for interior decoration.

Its surface is obtained by using nanotechnology on new generation acrylic resins. This process confers unique properties in addition to a very beautiful appearance.

Maintenance and cleaning

How do I maintain my solid wood table?

Generally speaking, maintaining your solid wood table with a cloth dipped in clean water on a daily basis will be enough to clean it regardless of its finish (varnished, oiled, or oiled and stained).

If there are stains on your oiled table, we recommend sanding it with very fine sandpaper (400 g) and then using the maintenance kit provided.

Lastly, if your table is oiled and stained, and you want to maintain it, please avoid sanding it too harshly, and use the maintenance kit provided instead.

How do I maintain my veneer wood table?

Generally speaking, maintaining your veneer plywood table with a cloth that has been slightly dampened with clean water on a daily basis will be enough to clean it regardless of its finish (varnished, oiled, or oiled and stained).

If there are stains on your oiled table, please avoid sanding it even lightly (preferably ask a professional carpenter) and use the maintenance kit provided with the table.

How to care for your Fenix table?

Remove impurities using a degreaser and a clean microfibre cloth. Then wipe the surface with a microfibre cloth and hot water. Stubborn stains can be removed using benzene.

It is recommended to regularly clean the surface using a cleaning rubber in order to ensure the long-term regeneration of the surface. Micro-scratches can be removed by rubbing the cleaning rubber over the affected area in a circular motion.

How to care for your HPL table?

Most stains can be easily removed using a soft cloth and hot water. If necessary, a light household cleaner can be used and rinse off with clean water. After cleaning, dry your table’s surface using a clean cloth.

How to care for your ceramic table?

To remove light stains and marks, use a damp cloth and a neutral detergent, an all-purpose cleaner, a silicone-free glass cleaner or a mild vinegar-based cleaner.

Grease stains can be removed using alkaline cleaners. Limescale stains are best removed using a vinegar-based or anti-limestone cleaner. Oil, wine, vinegar, tea, coffee and juice can be removed using a damp cloth.

For stubborn stains and dried stains, use a plastic scraper. Then treat the dirty area using a mild abrasive detergent (for ceramic hobs) and a scouring sponge without metal parts. Repeat if necessary. Rinse with water and dry after cleaning.

Are maintenance and repair kits available?

Yes, we have maintenance kits for oiled tables. However we do not have any kits to repair the actual wood.

Are your fabrics washable?

Some materials are washable, while others are not. Check the maintenance instructions.

How do I maintain the fabric or leather on my chairs?

It depends on the cover. Some covers are machine-washable, while others must be dry-cleaned. To find out how to maintain your material, we invite you to check its maintenance instructions. Some covers even enable stains to be treated without having to remove the cover from your chair (Aqua clean).

Leathers (Puma / Montana) do not require in-depth maintenance, a daily wipe with a slightly damp cloth will be enough.